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Returns Form and Procedure

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by using the attached model cancellation form.

PLEASE NOTE – WITHOUT THIS FORM, WE ARE UNABLE TO ACCEPT ANY RETURNS.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will only refund postage for items received faulty/damaged or not as described. All postage refunds need to be authorised by a manager directly, and are at the managers discretion.

 

If a postage refund is authorised, we will only refund up to certain amounts for certain items returned. The amounts are as following;

  • Mobile Phones/Other small items – £9.99
  • Soundbars/sound-systems, and TV’S up to 43″ – £19.99
  • TV’S Larger than 43″/Large Appliances – £59.99

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than—

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

In the case of sales contracts in which we have not offered to collect the goods in the event of cancellation “We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.”.

You shall send back the goods or hand them over to us at

DC DIGITAL ENTERTAINMENT LIMITED

UNIT B1 Willis Way Poole Dorset BH15 3SS without undue delay and in any event not later than 14 days from the day on which you receive your goods. The deadline is met if you send back the goods before the period of 14 days has expired.”

(b) You will have to bear the direct cost of returning the goods.”;

(c)  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the functioning of the goods.”

 

MODEL CANCELLATION FORM FOR A DISTANCE CONTRACT

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 

I/we* hereby give notice that I/we* cancel My/our* contract of sale of the following goods

Order Number Catalogue Numbers Description

Ordered on/received* on (Date)…………………………………………………………………………………………..

Name of Customer………………………………………………………………………………………………………………..

Address………………………………………………………………………………………………………………………………..

Signature………………………………………………………………………………………………………………………………

Date……………………………………………………………………………………………………………………………………..

Reason for return ————————————

*Delete where appropriate Refund or Exchange required.

Print off and send this form to DC DIGITAL ENTERTAINMENT LIMITED UNIT B1 WILLIS WAY POOLE DORSET BH15 3SS, or

scan and email it to dcdigital.cs@gmail.com 

RETURNS PROCEDURE 
On all  TV returns, we recommend use of the website http://www.parcel-link .co.uk/ to book your return. Upon collection, please ensure the item is packed securely in its original box without the stand in front of the screen and sufficient packing on the screen to avoid damage in transit. Any items sent back are at your risk. Extra insurance on the item being returned is recommended. Please ensure you include one copy of the above form is included with the return.
Please return to the following address –
DC Digital Entertainment Ltd,
Unit B, 1 Willis Way,
Poole, Dorset,
BH15 3SS
When the item is received by us, it will be booked the warehouse for inspection and a full refund will be given within 7 – 14 working days of us receiving this return.