Top Navigation

Delivery and Returns

Free Standard Delivery

We will confirm by email the estimated delivery date which is usually within 7 days. At busier periods this can extend to between 7-10 working days.

following reasons:

We endeavour to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

Delivery services listed above are for UK mainland delivery only.

If you live within one of the following postcode districts below or outside of the UK, please email or telephone 01202 606009 for a delivery quotation:

BT, IM, PA, PH, IV, KW, HS, ZE, TR12, PO38, 39, 40, 41, GY

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am – 5.30pm Monday – Friday. If a timed delivery is required (e.g. before 12.00pm, Saturday) we can arrange this for you but at extra cost.

Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order more than 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This does not affect the consumer’s statutory rights.

Please note once a delivery is booked it cannot be changed. Any cancellation, failed or refused delivery will incur a re-delivery charge. All items will be delivered to the GROUND FLOOR only.

We’re sorry that adverse weather conditions may or could affect our delivery service

Returns: Terms and Conditions

You may cancel your order within 14 days following delivery subject to the following conditions:

For all cancellations:

Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified or missing any of the supplied equipment and accessories, will be rejected and returned to you.

We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.

You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods. We highly recommend that you use the original packaging as this will help prevent any damage in transit. If you no longer have the original packaging, it is your responsibility to obtain relevant packing materials to ensure the goods are packed appropriately for safe transit. Any missing items will be charged to you so please make sure these are returned at the same time.

You are responsible for the cost of sending back the goods.

To speed up the identification of your product return the returns reference (RMA Number) must be clearly highlighted on the outside of the package, in such a way that it does not damage the original product. Product returned without an authorisation number will require identification from all sales of the product, this can add further time and delays in processing the return as refunds can’t be made until we are sure the correct invoice has been identified for the product.

Faulty Goods

On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.

Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.

Faults Occurring Within 30 Days of Receipt:

If any of our products develop a fault within the first 30 days we will be happy to help you resolve the issue. On all TV returns, we recommend use of the website http://www.parcel- link.co.uk/ to book your return. Upon collection, please ensure the item is packed securely in its original box without the stand in front of the screen and sufficient packing on the screen to avoid damage in transit. Any items sent back are at your risk. Extra insurance on the item being returned is recommended.

After the first 30 days:

Our warranty is back to base. This warranty covers all parts and labour.

More information on our warranty can be found here:

Free Five Year Guarantee On Selected Items

Damaged/Missing items

PLEASE CALL IMMEDIATELY TO REPORT DAMAGE

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver at no cost to yourself.

PLEASE CALL IMMEDIATELY TO REPORT DAMAGE

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check your items within 48 Hours. If you do not intend to use your goods immediately, please open and inspect them before storing.

NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you are responsible for any further physical damage to the item you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.

REFUNDS

Refunds for goods that are to be returned will be completed within 14 days of the goods being accepted in to our warehouse. Refunds for cancelled orders will be completed within 14 days of receiving your cancellation.

If your payment is made by credit or debit card we will refund back to your original card. If payment has been made by bank transfer refund will be completed by cheque as we are unable to add personal payees to the business account for security reasons.

Sale Prices

Our previous price offered on the website is the current average price on google within the past 30 days.

Complaints Procedure

Escalating your complaint

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Group Head of Customer Service.

Email: dcdigital.cs@gmail.com

By Post:
Head of Customer Service Marco Mancini

DC DIGITAL ENTERTAINMENT LTD

UNIT B

1 Willis Way

Poole

BH15 3SS