Terms and Conditions
These Terms and Conditions are for CONSUMERS ONLY
For Trade to Trade terms please Click Here
These Terms and Conditions are subject to change without notice at the discretion of the Company, by continuing to use the service you are agreeing to the Terms and Conditions in its current format. We may update these terms and conditions at any time.
Right to cancel
When you purchase on our website you enter into a contract between us DC Digital Entertainment Limited and the purchaser named on the invoice.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by using the attached model cancellation form.
PLEASE NOTE – WITHOUT THIS FORM, WE ARE UNABLE TO ACCEPT ANY RETURNS.
Once this has been received, the return has to be authorised by one of the managers. We will contact you ASAP to let you know if your return has been authorised. Please Note – any returns sent back to us without a managers authorisation will be refused and sent back to the customer.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods or hand them over to us at
DC DIGITAL ENTERTAINMENT LIMITED
UNIT B1 Willis Way Poole Dorset BH15 3SS without undue delay and in any event not later than 14 days from the day on which you receive your goods. The deadline is met if you send back the goods before the period of 14 days has expired.”
MODEL CANCELLATION FORM FOR A DISTANCE CONTRACT
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
To DC DIGITAL ENTERTAINMENT LIMITED UNIT B1 WILLIS WAY POOLE DORSET BH15 3SS
I/we* hereby give notice that I/we* cancel My/our* contract of sale of the following goods
Order Number Catalogue Numbers Description
Ordered on/received* on (Date)…………………………………………………………………………………………..
Name of Customer………………………………………………………………………………………………………………..
*Delete where appropriate.
Print off and send this form to DC DIGITAL ENTERTAINMENT LIMITED UNIT B1 WILLIS WAY POOLE DORSET BH15 3SS, or
scan it and email it to email@example.com
Product Grading (Condition)
What is graded stock?
Our products are not considered ‘Brand New’ products, they are considered Graded products. A product can become classed as Graded in several ways. Most big guys out there, John Lewis, Tesco, Curry’s and so on all offer 30-day return policies. This can be anything from an unwanted gift, a change of mind from the customer or even the wrong colour of an item. Once the product has been opened from its original packaging, the sellers are no longer able to resell the item as brand new. This is where we come in.
Whilst the products are Graded, essentially its often a brand new item in fantastic condition, simply returned as unwanted and picked up by ourselves for resale. This means that we can bring you a great product at a great price, saving you a huge amount of money in the process! With almost 30 years of experience dealing in Graded products, we’re confident you will be delighted. For that reason, we offer you a 14 day no quibble returns policy and Free Five Years Guarantee on all items purchased from us. All products are technically tested, processed, repackaged and offered for sale. Before sale, all items undergo a comprehensive quality control process by our engineers. In most cases the item will be supplied with its original packaging. If the original packaging is not supplied we will supply other secure packaging to keep the item well protected in transit. All items sold at DC Digital TV carry either a free 5 year or 12 month ‘return to base’ warranty provided by ourselves (unless otherwise stated). Our guarantee on all our products demonstrates our confidence in each product we sell. This really is an amazing way to save hundreds off “Brand New” prices without sacrificing any of the quality or performance!
TV AND PC GRADING
- Grade A
An item in new and mint condition, with slightly worn packing. Packing me be replaced for alternative packing for shipping.
- Grade A-
Graded item or ex display & complete with all essential accessories (Remote and power cables), Mostly open box products where they are just re checked by us but have never been out of the box. As some items have been subject to handling and processing there may be minor marks/scratches on the plastics, rear casing or screen.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and TV’S may have more significant scratches on the screen or plastics. TV’S come complete with main remote control only. May not be in original boxes. Please Note – Returns are not accepted on Grade B TV’S.
Please note: As our products are graded TV units do not come with the serial numbers stickers on the back. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial number will be in the menu of the product.
Most items are supplied with manuals however if they are missing please go to the manufacturer’s website for your product and you will be able to download a copy in PDF to print.
We will supply all the accessories you will require for the TV to fully function e.g. remotes, power cables etc. Any other accessories such as cleaning cloths, adaptors etc. may not be in the box when received by us, If this is the case we will supply our customers with all essential accessories for the item to function ONLY. Please note – on graded televisions table top stands/screws may not be included, please check before purchase. If not included these can simply be ordered online for around £10-£20
MOBILE PHONE GRADING
- New Grade
These items are new that have been inspected and are in unmarked condition complete with all accessories. These items will be unsealed and have been checked by the manufacturer and ourselves.The warranty is with ourselves for one year from the date of purchase. Outer packing will not be sealed and boxes may have store stickers or other marks on them.
- Grade A
Graded item or ex display & complete with all essential accessories, Mostly open box products where they are just re checked by us but have never been out of the box. As some items have been subject to handling and processing there may be minor marks/scratches on the plastics, screen or rear casing.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and have scratches on the screen or plastics. TV’S come complete with main remote control only. May not be in original boxes.
Please note: As our products are graded the serial/IMEI number on the back will be removed. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial/IMEI number will be in the menu of the product.
Free Standard Delivery
We will confirm by email the estimated delivery date.
Small items i.e. phones, laptops or computers will be send by one of our parcel couriers.
Delivery times on these items are between 1-7 working days.
Televisions over 32” will be delivered by our own fleet of vehicles and drivers. This will ensure that you receive the product in the same first-class condition as we send it. Delivery times on these specialist items is between 7-10 working days.
We endeavour to deliver all items within the time scales given above, however we are reliant on traffic etc. so cannot be held liable for any delays and/or loss caused by a delay. All delivery times are estimates. On screens over 49” the delivery driver will require assistance lifting the item into your property. Our drivers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods.
Delivery services listed above are for UK mainland delivery only.
If you live within one of the following postcode districts below or outside of the UK delivery times may vary.
BT, IM, PA, PH, IV, KW, HS, ZE, TR12, PO38, 39, 40, 41, GY
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered by our drivers 8.00am – 5.30pm Monday – Friday.
If a delivery attempt has failed, it will be another 7-10 days until we are able to re deliver in your area. You may be liable for a re delivery charge.
We’re sorry that adverse weather conditions may or could affect our delivery service
We cannot stress enough how important it is to check your order on delivery.
Upon delivery, we ask you to give your product(s) a thorough all round check as any damage needs to be reported in the presence of the driver. As LED screens are delicate and made of glass we recommend you check the screen for cracks and should be quickly plugged in to confirm this. Once a signature has been recorded by our delivery driver and any damage stated afterwards is not covered by insurance. After we receive a signature the agreement is that the goods have been left in your care.
Our warranty does not cover screen damage on TVs such as developing dead pixels, lines, patches, back light bleed or cracks including impact damage. This does not affect your statutory rights.
All original packaging should be kept for your product as this is required for returning the item to us. It is your responsibility to package the item in a safe way, suitable for courier transport.
We advise you to check the products as soon as they are delivered so that any problems can be raised with the delivery drivers immediately. They carry spare remote controls and power cables so if by chance they are missing the delivery driver can assist you at that time.
Returns: Terms and Conditions
You may cancel your order within 14 days following delivery subject to the following conditions:
For all cancellations:
Please note: You are responsible for the cost of returning items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.
You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned used,damaged, worn, scratched, modified or missing any of the supplied equipment and accessories, will have a deduction made from any refund.
We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods. We highly recommend that you use the original packaging as this will help prevent any damage in transit. If you no longer have the original packaging, it is your responsibility to obtain relevant packing materials to ensure the goods are packed appropriately for safe transit. Any missing items will be charged to you so please make sure these are returned at the same time.
You are responsible for the cost of sending back the goods.
If in the unlikely event the goods recieved from us have a fault or is not as described (e.g. wrong product etc.) then it is usal practice that the postage costs you incur in returning the goods is covered by us. All postage refunds are at the managers discretion. If a manager authorises a postage refund, you will need to provide us with a clear invoice/receipt from the delivery courier used to return the goods. We have caps in place for postage refunds. Please see these below –
Small Appliances (Mobile phones, Tablets, Laptops etc.) – £9.99
Televisions/Monitors (Up to 43″) – £19.99
Large Televisions/Appliances ( TV’S Over 43″, Washing Machines etc.) – £59.99
We will not cover postage over these caps in any event.
To speed up the identification of your product return the returns reference (RMA Number) must be clearly highlighted on the outside of the package, in such a way that it does not damage the original product. Product returned without an authorisation number will require identification from all sales of the product, this can add further time and delays in processing the return as refunds can’t be made until we are sure the correct invoice has been identified for the product.
On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.
Faults Occurring Within 14 Days of Receipt:
If any of our products develop a fault within the first 14 days we will be happy to help you resolve the issue. Please email firstname.lastname@example.org and we will look to getting a return authorised for you.
After the first 14 days:
Our warranty is back to base. This warranty covers all parts and labour.
More information on our warranty can be found here:
Please Note – If any goods supplied by us are attempted to be repaired by a third party or have been opened up/tampered with, we are unable to honour this warranty as this would’ve been voided. This does not affect your statutory rights.
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver at no cost to yourself.
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check your items within 48 Hours. If you do not intend to use your goods immediately, please open and inspect them before storing.
NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you are responsible for any further physical damage to the item you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.
Refunds for goods that are to be returned will be completed within 14 days of the goods being accepted in to our warehouse. Refunds for cancelled orders will be completed within 14 days of receiving your cancellation.
If your payment is made by credit or debit card we will refund back to your original card. If payment has been made by bank transfer refund will be completed by cheque as we are unable to add personal payees to the business account for security reasons.
Our previous price offered on the website is the current average price online within the past 30 days.
Escalating your complaint
If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Group Head of Customer Service.
Customer Service Department
DC DIGITAL ENTERTAINMENT LTD
1 Willis Way