TRADE TERMS AND CONDITIONS
This DC DIGITAL TV website (www.DC DIGITALTV.co.uk) is provided by DC DIGITAL ENTERTAINMENT LIMITED (referred to as “DC DIGITAL/we/our/us”). As a user of this website on behalf of the business you represent (referred to as “you/your”), you acknowledge that any use of this website including any transactions you make (“use/using”) via this website are subject to the terms and conditions below and the DC DIGITAL TV WEBSITE.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
We reserve the right to modify or withdraw this website (or any part) at any time without notice.
By using this website as a trade customer you confirm that you are doing so in the course of business and not as a consumer and have authority to bind any business on whose behalf you use this website.
You agree to ensure that your registration details are up to date and accurate and to update any details when necessary using the My Account page on the website. You agree not open multiple accounts without prior written consent from DC DIGITAL.
We reserve the right in our absolute discretion to refuse any application to register and access the website services and to temporarily or indefinitely suspend any registered members.
You are responsible for keeping your personal user name and password secure and confidential. You should not share, display, disclose or permit your user name or password to be disclosed to any other party.
If you believe that your user name and/or password has become known to another person or you are aware of any breach of security regarding the online services, then you must notify us as soon as possible.
You agree to comply with all applicable laws, statutes and regulations concerning your use of the website.
The DC DIGITAL Site is open to all UK residents aged 18 or older.
Product Grading (Condition)
What is graded stock?
Our products are not considered ‘Brand New’ products, they are considered Graded products. A product can become classed as Graded in several ways. Most big guys out there, John Lewis, Tesco, Curry’s and so on all offer 30-day return policies. This can be anything from an unwanted gift, a change of mind from the customer or even the wrong colour of an item. Once the product has been opened from its original packaging, the sellers are no longer able to resell the item as brand new. This is where we come in.
Whilst the products are Graded, essentially its often a brand new item in fantastic condition, simply returned as unwanted and picked up by ourselves for resale. This means that we can bring you a great product at a great price, saving you a huge amount of money in the process! With almost 30 years of experience dealing in Graded products, we’re confident you will be delighted. All products are technically tested, processed, repackaged and offered for sale. Before sale, all items undergo a comprehensive quality control process by our engineers. In most cases the item will be supplied with its original packaging. If the original packaging is not supplied we will supply other secure packaging to keep the item well protected in transit. All items sold at DC Digital TV carry either a free 5 year or 12 month ‘return to base’ warranty provided by ourselves (unless otherwise stated). Our guarantee on all our products demonstrates our confidence in each product we sell. This really is an amazing way to save hundreds off “Brand New” prices without sacrificing any of the quality or performance!
TV AND PC GRADING
- Grade NEW
An item in new and mint condition, with slightly worn packing. Packing me be replaced for alternative packing for shipping.
- Grade A / A-
Graded item or ex display & complete with all essential accessories (Remote and power cables), Mostly open box products where they are just re checked by us but have never been out of the box. As some items have been subject to handling and processing there may be minor marks/scratches on the plastics, rear casing or screen.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and TV’S may have more significant scratches on the screen or plastics. TV’S come complete with main remote control only. May not be in original boxes. Please Note – Returns are not accepted on Grade B TV’S.
Please note: As our products are graded TV units do not come with the serial numbers stickers on the back. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial number will be in the menu of the product.
Most items are supplied with manuals however if they are missing please go to the manufacturer’s website for your product and you will be able to download a copy in PDF to print.
We will supply all the accessories you will require for the TV to fully function e.g. remotes, power cables etc. Any other accessories such as cleaning cloths, adaptors etc. may not be in the box when received by us, If this is the case we will supply our customers with all essential accessories for the item to function ONLY. Please note – on graded televisions table top stands/screws may not be included, please check before purchase. If not included these can simply be ordered online for around £10-£20
MOBILE PHONE GRADING
- New Grade
These items are new that have been inspected and are in unmarked condition complete with all accessories. These items will be unsealed and have been checked by the manufacturer and ourselves.The warranty is with ourselves for one year from the date of purchase. Outer packing will not be sealed and boxes may have store stickers or other marks on them.
- Grade A
Graded item or ex display & complete with all accessories, Mostly open box products where they are just re checked by us but have never been out of the box. As some items have been subject to handling and processing there may be minor marks/scratches on the plastics, screen or rear casing.
- Grade B
Graded product that is in full working order (unless otherwise stated) may show signs of wear and have scratches on the screen or plastics. TV’S come complete with main remote control only. May not be in original boxes.
Please note: As our products are graded the serial/IMEI number on the back will be removed. Manufacturers themselves take off the serial numbers on the products before shipping to us. This is to ensure customers do not return items in store for a RRP refund. Your serial/IMEI number will be in the menu of the product.
If we run out of any particular colour on a phone we will supply you the nearest colour available.
No statement made by any person as to the quality or condition of any merchandise on offer is to be relied upon for the purpose of making an offer to purchase.
All merchandise is sold on “not seen” basis If you do wish to inspect the merchandise offered for sale this may be possible in certain circumstances. In these instances, you must contact the DC DIGITAL Clearance Team before purchase. Where feasible they will endeavour to accommodate your request.
In the event that it is proven to DC DIGITAL’s reasonable satisfaction that product(s) sold to you under these terms and conditions have been re-sold by you or a third party including and sales through eBay and Amazon without all references to DC DIGITAL having been removed prior to such re-sale, then without prejudice to any other rights or remedies DC DIGITAL may have, you shall be liable to DC DIGITAL to the value of the jobbing parcel sold by DC DIGITAL to you within which the product(s) where all references to DC DIGITAL had not been removed comprised a part thereof.
You undertake that no merchandise purchased will consequently be resold directly to consumers within half a mile of DC DIGITAL TV.
In the event that it is proven to DC DIGITAL’s reasonable satisfaction that product(s) sold to you under these terms and conditions have been re-sold in breach of this condition, then without prejudice to any other rights or remedies DC DIGITAL may have, you shall be liable to DC DIGITAL to the value of the jobbing parcel sold by DC DIGITAL to you.
In the unlikely event that any electronic item/s purchased contain any personal data from previous users/owners then this data must be deleted prior to any subsequent resale’. Any use of such data by you, your employees or associates for any purposes other than immediate deletion is in breach of the data protection act and may lead to remedial action, including the blocking of any further purchases from this site.
We cannot stress enough how important it is to check your order on delivery.
Upon delivery, we ask you to give your product(s) a thorough all round check as any damage needs to be reported within a reasonable time. As LED screens are delicate and made of glass we recommend you check the screen for cracks and should be quickly plugged in to confirm this. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance. After we receive a signature the agreement is that the goods have been left in your care, and we will not be able to replace/repair these goods.
If a model has been replaced we are within our rights to supply the newer version to satisfy your auction.
Our warranty does not cover screen damage on TVs such as developing dead pixels, lines, patches, back light bleed or cracks including impact damage. If your item has been damaged in transit, the customer must notify us within a reasonable time. This does not affect your statutory rights. We cannot accept any responsibility for damage once goods have been signed for. We do not accept signatures that state unchecked. All goods are required to be checked.
We will attempt to deliver these goods free of charge only once, if delivery is missed, cancelled, refused, and there was no reason to do so, it would be up to you to collect your item(s) at your own cost or you can have it re-delivered for a cost of £59.99.
Please note trade transactions conducted b2b do not have a 14 day cooling of period. All sales are final.
No returns will be accepted and no credit will be allowed for previously undiscovered defects or discrepancies in description. All purchases made trade to trade cannot be cancelled for a full refund under any circumstance. This does not affect any statutory rights that you may have to the extent that such rights are not excluded or limited under these terms and conditions.
Please note – as soon as a company name is entered into the BILLING details of your order, as this section is not mandatory and can only be inputted by the customer, the order will be classed as a trade purchase, regardless on how it is paid, or any other information.
Trade purchases from the website are sold as ‘trade’ and as such are not covered by legislation that protects non trade consumers. Regardless of the classification of the stock parcel on sale, all merchandise sold on this site is sold without any form of warranty or guarantee. Full liability for any future issues with all merchandise will sit with the purchaser from this site and not DC DIGITAL. As a perspective purchaser you need to consider these facts before bidding and reflect this is any bid that you make. Unless specifically covered by another term set out within these terms and conditions you will NOT be compensated if products develop a fault after resale by you to a third party or during future usage by you.
Under no circumstances must any product purchased through this site be returned to an DC DIGITAL retail store or other retail outlet owned by DC DIGITAL (either online or physical location) for an attempted refund or exchange. Any such occurrence will be treated as fraud or attempted fraud, and DC DIGITAL will vigorously pursue legal action to the fullest extent permitted by the law in these circumstances.
Products sold through this site may be discreetly marked prior to sale by DC DIGITAL in such a way as to allow identification in our retail stores. In the event of fraud DC DIGITAL may also use civil proceedings to recover the full cost of the fraud, including all investigation and administration costs. It is your responsibility to explicitly pass this condition on to any customers who purchase stock from you.