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Returns Form and Procedure

Right to cancel

When you purchase on our website you enter into a contract between us DC Digital Entertainment Limited and the purchaser named on the invoice.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of delivery.

To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than—

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. You will not incur any fees as a result of the reimbursement.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event you will not incur any fee as a result of the reimbursement.

You shall send back the goods or hand them over to us at

DC DIGITAL ENTERTAINMENT LIMITED

UNIT B1 Willis Way Poole Dorset BH15 3SS without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”

(b) You will have to bear the direct cost of returning the goods.”;

(c)  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the functioning of the goods.”

MODEL CANCELLATION FORM FOR A DISTANCE CONTRACT

I/we* hereby give notice that I/we* cancel My/our* contract of sale of the following goods

Order Number Catalogue Numbers Description

Ordered on/received* on (Date)…………………………………………………………………………………………..

Name of Customer………………………………………………………………………………………………………………..

Address………………………………………………………………………………………………………………………………..

Signature………………………………………………………………………………………………………………………………

Date……………………………………………………………………………………………………………………………………..

Reason for return/optional ————————————

*Delete where appropriate Refund or Exchange required.

Print off and send this form to DC DIGITAL ENTERTAINMENT LIMITED UNIT B1 WILLIS WAY POOLE DORSET BH15 3SS, or

scan and email it to returns@dcdigitaltv.co.uk

RETURNS PROCEDURE 

 

On all TV returns, please ensure the item is packed securely in its original box without the stand in front of the screen and sufficient packing on the screen to avoid damage in transit. Any items sent back are at your risk. Extra insurance on the item being returned is recommended. Please ensure you include one copy of the above form with the return.

 

Please return to the following address –

 

DC Digital Entertainment Ltd,

Unit B, 1 Willis Way,

Poole, Dorset,

BH15 3SS

 

When the item is received by us, it will be booked the warehouse for inspection. If the item returned is as it was supplied a full refund will be given within 7 – 14 working days of us receiving this return.

If you have received goods and you are excising your right to return an unwanted item within 14 days, you can also take the item(s) to our address personally or arrange a return using your own courier at your own risk but if you do so please read our terms regarding packing items and using insurance.

Large items and TV: If in the unlikely event the goods received from us have a fault or is not as described (e.g. wrong product etc.) Please send an email or call 01202 879077. Our representative will book a collection for you. On inspection if we find the item has been returned without a fault or is as described we will charge a collection fee of £59.99 against your refund. If an item has been used and personal data added, we may levy a usage charge.

Any missing accessories on returns will be charged at their replacement trade value from the manufacturer.

Collections will be completed within 10 working days. If you prefer You can also take the item(s) to our address personally or arrange a return using your own courier at your own risk but if you do so, please read the previous terms regarding packing items and using insurance.

Small items and phones can be returned by courier and we will refund the return cost.